Last Updated: March 9, 2026

At Agode Shop, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order if:

• The item is unused, unworn, and in its original condition
• The item is in the original packaging
• You provide a receipt or proof of purchase

Items that do not meet these conditions cannot be accepted for return.

2. Non-Returnable Items

The following items are not eligible for returns:

• Used, worn, or damaged products
• Customized or personalized items
• Clearance or sale items (if specified at checkout)
• Digital or downloadable products

3. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

• Your refund will be processed within 11–17 business days
• Refunds will be issued to the original payment method

Please note: shipping costs are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

We only offer exchanges if your item is:

• Defective
• Damaged during shipping
• Incorrectly sent

If you qualify for an exchange, we will ship the replacement item once we receive the returned product.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service for returns to avoid lost packages.

6. Damaged or Wrong Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery.

Include:

• Order number
• Product details
• Photos of the damaged item and packaging

We will arrange a replacement or full refund.

7. How to Request a Return or Refund

To initiate a return or refund, contact our support team:

Email: support@agode.shop
Phone: +1 (606) 619-2456

Include your order number, product name, reason for return, and photos if applicable.

8. International Orders

For worldwide orders:

• Returns and exchanges are accepted, but international shipping costs are the responsibility of the customer, unless the item is defective or wrong.
• Customs duties or import taxes are non-refundable.

9. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account and original payment method
2. Contact your credit card company or bank
3. If still pending, contact us at support@agode.shop